Returns Policy
- Before returning please email arkose.store@gmail.com with reason and to receive return address.
- Returned goods should be unused, in a saleable condition and in their original packaging with all labels still attached. Please ensure you do not affix labels or tape to the product packaging, only the external shipping packaging.
- Please note, if you're returning the product(s) and the items have not been used and still in original packaging, then we only require basic information. If the goods have been used and there is a fault, then please supply more details. Images etc can be sent initially rather than the actual products if there is a fault, but for clarification contact us at arkose.store@gmail.com. Please include in your package with the item being returned, a note which includes the proof of purchase (date and email address can be used to find this on our system). You should also include your personal details such as name, number and address. Your information should also state clearly why you have returned it and how you'd like us to act, for example.. "wrong size, please send medium instead". If there is a fault, please include details of use and how the fault or damage occurred.
- We will refund you to your original payment method or replace item as per required.
- Cost of return must be paid by the purchaser.
- Customers have 28 days from date of delivery to return their orders if unwanted.